Terms and Conditions

My Gift Tree reserve the right to amend our terms and conditions at any time and it is the customer’s responsibility to regularly read through them prior to purchase.

P R I C I N G 

All prices on the My Gift Tree website are quoted in GBP(£). The retail prices include 20% VAT whilst trade prices exclude VAT. In both cases VAT is clearly recorded on the final invoice.
My Gift Tree reserves the right to amend or increase any prices at its own discretion without notice. A delivery fee will be added to all orders prior to payment unless the order meets the Free Delivery conditions (see Shipping for details). My Gift Tree endeavours to have accurate pricing and descriptions for all products and services it provides.



My Gift Tree requires full payment prior to dispatch. We currently accept all Visa and Master Cards, debit cards, Maestro and PayPal, through our secure payment gateway. You will be given payment options on check out.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
All your details are protected and we take every measure possible to ensure a secure transaction. See our Privacy Policies for further details.



Orders placed before 2pm will be dispatched same day, subject to stock availability.

For retail customers, we will nominate the most suitable delivery option and, where appropriate, use a courier. For some addresses it may be more efficient to send your order via the Post Office. We will always inform you if this is the case. Delivery will take 2-3 days from dispatch.

For our wholesale customers within the UK, we aim to deliver via a door to door courier service within 2 days of the goods leaving our premises.
In the event of items being out of stock or unavailable, we reserve the right to dispatch part orders. Back orders will be dispatched when the goods become available again. You will be advised of this when you place your order or by email.

When placing your order with My Gift Tree should you request the parcel to be left without a signature (i.e Garage, back garden, shed etc) you shall be liable should the parcel not be received. My Gift Tree cannot take any responsibility should the order not be received, we recommend for all orders a signature is obtained.

Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.
We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

Should your order be returned back to us by our courier due to a refusal to accept the goods, non-delivery caused by the incorrect address being given, or non-collection of your goods from our courier, we will recover our costs in the return of your order which will be charged at £10.00 per parcel.


C H A N G E    O R    C A N C E L
A N    O R D E R


We aim to process orders in the best possible time and pride ourselves in being able to offer a quick turnaround service. For this reason we have strict limitation on changes or cancellations once your order has been placed.
If your order has not yet been processed by our warehouse you may add to it without any problems. You may also cancel your order at this stage and receive a full refund. However, if your order has already been processed and passed to our warehouse, you will have to place a new order for any additions you may need and we will not be able to send both your orders out together, therefore you will incur another delivery charge. Cancellations at this stage may be subject to an administration fee and refunds may not be made in full.
Should you wish to cancel your order after it has been dispatched you will need to follow our returns procedure. You will also be liable for all return delivery costs, administration fees and your delivery fees will not be refunded.